Making a Comment, Compliment or Complaint.

 

Sometimes people who use the service may wish to make a comment or compliment about the service that they have received. Equally they may also wish to make a complaint if they feel that they did not receive as good a service as they expected.

 

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Please refer to the Brothers Of Charity I’m not happy booklet and DVD.

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Brothers of Charity Complaints Form

 

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By telephone

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In person

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By email

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By letter

 

The following people are the Complaints Officers

for the Brothers of Charity Galway.

 

Your Sector Manager

Sean Conneally

Sector Manager of East Galway

Adult Services Brothers of Charity Services

Galway

 

Ann Loughney

 Sector Manager of West Galway Adults Services

Brothers of Charity Galway

 

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Galway Advocacy Service

 

The advocacy service is one that offers support to work with you. An advocate is a person who can assist you to make a complaint. A staff member or a trusted person may also act as advocate for people wishing to make a complaint. They help by supporting you to put forward your views, claim your entitlements and where necessary represent you and negotiate on your behalf.