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Brothers of Charity - How to Make A Complaint


DOWNLOAD NATIONAL GUIDELINES - COMPLAINTS AND APPEALS PROCEDURES FOR PEOPLE WHO USE OUR SERVICE (PDF - 24KB)

If you require assistance with the complaints process please contact Gina Magliocco, National Development Executive on 091 796623.

Further Contact Information to Follow Shortly
Brothers of Charity Services Clare

Download Comment, Compliment and Complaint Procedures (PDF)
Download Complaints Procedure for People who are supported by our Service (Easy to Read Version - PDF)
Download Comments, Compliments and Complaints Leaflet (PDF)

East Clare, Shannon & Childrens Services:
Richard Collins
Tel: 065-6849400

Ennis:
Eamon Finn
Tel: 065-6823123

North & West Clare:
Martina Rynne
Tel: 065-7085989
    Brothers of Charity Services Galway
Download Safeguarding Children and Adults with Disability from Abuse (PDF)
Download Complaints Leaflet (PDF)


Brothers of Charity Services South East
How to Make a Complaint Leaflet (PDF)

Please contact Margaret Ryan on 051 832211
    Brothers of Charity Services Limerick
Download Complaints Policy Easy to Read Version (PDF)
Download Complaints Policy for Service Users Families & Advocates (PDF)
The complaints officer for Limerick is Norma Bagge, Acting Chief Executive, Brothes of Charity Services Limerick Phone: 061 308149


Brothers of Charity Services Roscommon
Download Complaint Form (PDF)
Download Complaints Leaflet (PDF)

    Brothers of Charity Southern Services
Download Complaints Form / Procedure (PDF)



Complaint Procedures and the Ombudsman
If you have complained to us and you are not satisfied with our decision on your complaint it is open to you to request a review by the Health Service Executive (HSE) under Your Service Your Say. It is also open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you.

Contact details are: The Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. Phone: LoCall 1890223030 or (01) 6395600 Email: ombudsman@ombudsman.ie You can also make a complaint online using the complaint form on www.ombudsman.ie